Ish S

Business Analyst @Meridian Credit Union

Toronto, ON, CA

Spearheaded enhancements to an Early Resolution Collections (ERC) web/ mobile application, achieving 100% compliance with OSFI regulations and reducing call resolution time by 25%, offering delinquent customers with tailored payment solutions.• Automated 15+ manual reporting processes using Tableau dashboards, saving 30+ hours/ month and accelerating executive decision-making by 40%.• Collaborated with IT to deploy workflow automation tools (Power Automate), cutting operational costs by 15% and reducing errors by 20%.• Collaborated with stakeholders to ensure adherence to KYC, AML, and other regulatory guidelines in investment banking and wealth management in global capital markets.• Handling Commercial Loan Origination, Credit Risk Analysis, Loan Underwriting, Loan Portfolio Management, Business Credit Assessment, Commercial Loan Documentation, Business Loan Products (SBA, Lines of Credit, Term Loans, etc.)• Led commercial loan underwriting for a $20M portfolio, streamlining credit risk assessments and improving approval turnaround time by 35%.