Saurabh Sagar

Experience

1. Investigation Associate Fraud Detection & Process Improvement

   Amazon

   Apr 2025 — Present · Bengaluru, IN

   I catch fraud. I build tools. I fix processes. I help my team get better every day.As an Investigation Associate in Amazon\'s Middle Mile Product & Technology team, I detect fraud, investigate suspicious activity, and protect transportation operations — every single day.What I do daily:Conduct fraud investigations into abuse patterns and suspicious activity across Amazon\'s transportation network.Perform identity verification and escalate risks to ensure timely resolution.Identify root causes of operational defects and drive efficiency improvements.Consistently meet weekly productivity and quality targetsWhat I\'ve built:Developed multiple JavaScript-based automation tools (Tampermonkey) now adopted by the entire team — significantly reducing manual effort in daily workflowsLed SOP improvement initiatives by documenting new fraud methods and partnering with stakeholder teams to close process gaps and standardize best practices.What I\'ve owned:Took ownership of multiple projects to solve complex operational problems end-to-end.Worked with cross-functional teams to build long-term solutions that improve customer experience.Guided and supported teammates on investigation quality, escalation protocols, and best practices.Recognition:Eureka Award — Received within 6 months for contributions to process improvement, tool innovation, and problem-solving.

Education

• Institute of Management Studies Ranchi(RU)

  Master of Business Administration - MBA, Finance, General

  2019 — 2021

• Progressive Education Societys Modern College of Arts, Science and Commerce, Shivajinagar, Pune 411005

  Bachelor of Business Administration, Finance, General

  2015 — 2018