Isaiah Williams

Operational Supervisor - Eleven West @Mount Sinai Health System

Oversee daily operations across a 19-bed inpatient unit, coordinating staffing, admissions, and interdisciplinary communication to ensure smooth patient flow and timely care.• Lead staff onboarding, training, and support; facilitate biweekly collaborative meetings with department leads to address unit needs and drive continuous improvement.• Monitor unit performance metrics and patient satisfaction trends, resolving escalated issues and implementing process enhancements in collaboration with nursing and administrative leadership.