Isaiah Warren

About Isaiah Warren

Leader Engagement Specialist Customer Retention Strategist -Dynamic, successful and highly ambitious leader with a demonstrated track record of leading customer engagement in the telecommunication services industry-Hard‐charging leader with success in driving change management, customer retention and staff performance initiatives resulting in unparalleled business success-Ability to transform average staff into leading sales professionals and bring cohesion and continuity to fragmented and underperforming business practices with behavioral based mentoring and coaching. Leadership Skills Integrity-Driven Management Style Gain Trust and Cooperation of Others Build Internal and External Alliances Develop Average Staff to Leaders Proven Success in Call Center Operations Core Competencies Leadership Process Improvement Account Management Mentor & Coaching Retention Strategist Market & Data Analysis Strategic Planning Problem Resolution Training & Development Customer Engagement

Experience

1. Product Support Manager

   Apple

   Aug 2015 — Present · Detroit, MI, US

Education

• Bellevue University

  Bachelor's degree

  2011 — 2014

Skills

• Iex Total View
• Customer Satisfaction
• Process Improvement
• Avaya
• Delivering Results
• Blackberry
• Iex
• Microsoft Excel
• Voip
• Call Center
• Workforce Management
• Troubleshooting
• Real Time Monitoring
• Customer Service Management
• Payroll
• Cellular Communications
• Goal Oriented
• Coaching
• Quality Assurance
• Time & Attendance
• Team Leadership
• Driving Results
• Microsoft Office
• Project Management
• High Performance Teams
• Customer Support
• Call Centers
• Hiring
• Broadband
• Customer Retention
• Telephony
• Bmc Remedy
• Telecommunications
• Wireless
• Vendor Management
• Powerpoint
• Training
• Attendance Management
• Time Management
• Customer Service