Isaiah Oquendo
Operations Manager @Planet Fitness
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WORK HISTORY
Operations Manager @Planet Fitness
Appleton, WI, US
Conducted on-site club audits to assess cleanliness and procedural compliance, reporting findings to Regionals, Directors, and Operations Specialists to ensure brand standards were consistently metConducted weekly staff certification reverifications to ensure ongoing compliance with training standards and operational readinessMonitored monthly marketing toolkits and national promotional updates, ensuring accurate and timely rollout of campaigns across all clubsProvided real-time support to club staff by fielding operational questions and coordinating with HR or IT when necessary, ensuring efficient issue resolution and uninterrupted workflowAssisted gym members with billing and insurance-based membership inquiries by providing accurate, empathetic support to ensure resolution and strengthen member satisfaction through the Member Experience Hub
EDUCATION
Northern Illinois University
Marketing
University of Wisconsin-Madison
Bachelor of Science - BS, Consumer Science & Marketplace Studies
ABOUT ISAIAH OQUENDO
As a Consumer Behavior and Marketplace Studies major aspiring to become a marketing manager, I am deeply passionate about understanding consumer psychology and the dynamics of market behavior. My academic journey has equipped me with a comprehensive understanding of consumer decision-making processes, market trends, and strategic marketing principles.Driven by my fascination with uncovering consumer insights and leveraging them to drive impactful marketing strategies, I am committed to making meaningful connections between brands and their target audiences. Through my coursework and hands-on experiences, I have developed strong analytical skills and a keen eye for identifying market opportunities.In pursuit of my career goals, I am eagerly seeking internship opportunities that allow me to apply my skills in real-world marketing settings. Whether through internships, job opportunities, or further education, I am dedicated to honing my craft and making a meaningful impact in the dynamic world of marketing.
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