Isaiah Lowe-Brown
Technical Support Agent
- Role
- Techical Support Agent at Brivo
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Isaiah Lowe-Brown
As a freelance web developer and a full-stack engineer at Resilient Coders, I combine my passion for technology and social impact to create web applications that are accessible, engaging, and user-friendly. I have a BS in Information Technology from La Salle University, where I learned how to help people who struggled with using computers and other devices. I have developed front-end and back-end web applications using JS, Node JS, React, and MongoDB, and designed fully-responsive web applications using Tailwind.CSS or Bootstrap. Some of my achievements include surging sales margin by 15%, reducing website loading times by 40%, and increasing user retention rate by 25%. I am eager to connect with your company and learn how I can contribute to your mission.I am a freelance web developer and a full stack engineer at Resilient Coders, where I work with a 20-person engineering team to develop and deploy web applications that advise users based on their finances. I have a BS in Information Technology from La Salle University, and I am passionate about creating more inclusive technology for everyone, including those with neurological and physical disabilities. I have experience in developing front-end and back-end web applications using JS, Node JS, React, and MongoDB, and designing fully-responsive web applications using Tailwind.CSS or Bootstrap. I have improved website performance, user engagement, and sales margin through my work. I would love to join your company and leverage my skills and values to support your vision.With a BS in Information Technology from La Salle University and a freelance web developer and a full stack engineer at Resilient Coders, I have the skills and the motivation to create web applications that are inclusive, responsive, and user-centric. I have a curiosity for tinkering with electronics and a desire to help people who have difficulties with using technology. I have used JS, Node JS, React, and MongoDB to develop front-end and back-end web applications, and Tailwind.CSS or Bootstrap to design fully-responsive web applications. I have delivered results such as increasing sales margin by 15%, reducing website loading times by 40%, and increasing user retention rate by 25%. I am excited to explore opportunities with your company and share my expertise and enthusiasm.
Experience
Techical Support Agent
Jan 2026 — Present · Austin, TX, US
Configure and diagnose networking equipment: switches, routers, bridges, IP cameras- Utilize scripting languages such as Python and bash to push updates and diagnose issues remotely- Use cross-platform devices to test software compatibility: Windows, Macintosh, Linux, iOS, Android- Assist end-users and partnering companies such as ADT, Hertz, and other security companies with technical support- Assign to 10+ tickets via phone, 5+ email tickets, and 3+ chats daily- Contribute to the API team and resolved issues regarding to implementation and developmentCreat for JIRAs and closely with engineering to resolve customer issues- Test Eagle-Eye Network’s internal API, software(Debian Linux), and hardware, which detects
Education
La Salle University
Bachelor of Science - BS, Information Technology
2017 — 2021
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