Isaiah Haynes
Team Lead at Charles Schwab
- Role
- Team Lead Bank Operations at Charles Schwab
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Isaiah Haynes
Accomplished financial services professional with knowledge in client engagement, quality assurance, team development, and team leadership. In addition, I have outstanding interpersonal communication skills sharpened from over 15 years of customer-facing service experience.
Experience
Team Lead Bank Operations
Jun 2023 — Present · Orlando, FL, US
Oversee check deposits completed by 13 bank operations representatives; ensuring all are within quality and compliance guidelines daily• Receive and effectively resolve deposit escalations to clients\' satisfaction while mitigating risk to the firm• Review team cases and phone calls daily; providing on-the-spot coaching and praise as needed• Implement process changes to evenly disperse workload and improve efficiencies across multiple sites
Education
Florida Agricultural and Mechanical University
Bachelor of Arts - BA, Business Administration
2007 — 2011
Skills
- Employee Development
- Sales Operations
- Crm
- Employee Training
- Customer Experience
- Relationship Management
- Creative Strategy
- Sales
- Operations Management
- Business Analysis
- Presentations
- Personnel Management
- Creative Problem Solving
- Sales Management
- Cross-Functional Team Leadership
- Project Management
- Recruitment & Retention
- Driving Results
- Team Leadership
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