Isaiah Cruz
Information Technology Help Desk Technician @Grand Canyon Education, Inc.
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WORK HISTORY
Information Technology Help Desk Technician @Grand Canyon Education, Inc.
Phoenix, AZ, US
Respond to phone and email requests, providing prompt assistance in diagnosing and resolving technical issues related to email systems, Office 365 Apps, University Apps, telecommunications, and networking\\\\n- Skillfully identify and escalate requests and incidents that require further attention or expertise\\\\n- Thoroughly record all interactions with end users, ensuring comprehensive documentation of the reported issues, troubleshooting steps taken, and the resolution
EDUCATION
Grand Canyon University
Bachelor of Technology - BTech, Information Technology with an Emphasis in Cybersecurity, 3.9
ABOUT ISAIAH CRUZ
With humility, I recognize that every achievement and triumph I experience is rooted in…
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