Isaiah Coles
Strategy Leader | Driving Innovation through Strategic Management, AI, and Process Optimization | Empowering Teams to Achieve Excellence
- Role
- Director Customer Service Operations at GEICO
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Isaiah Coles
With an MBA focused on Strategic Management and Business Analytics, my role at GEICO revolves around leveraging critical thinking and project management skills to enhance operational efficiency. At the core, it\'s about aligning strategic planning with the agility of execution, ensuring that our team consistently meets and exceeds project goals.My dedication to data-driven decision-making and analytical prowess has been integral in propelling service operations forward. This dedication, coupled with a commitment to continuous improvement and innovation, underpins the success we\'ve achieved in creating value for both the company and our customers.
Experience
Director Customer Service Operations
May 2025 — Present · Tampa, FL, US
Leading the launch of GEICO’s newest customer service location in Tampa. Responsible for building a high-performing leadership team, driving a culture of excellence, and overseeing multi-level operations across service, retention, and cross-sell functions. Focused on improving the customer experience, operational efficiency, and associate engagement through strategic planning, innovation, and data-driven decision making.
Education
St. John's University
Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services
2016 — 2021
St. John's University
Master of Business Administration - MBA, Dual concentration in Strategic management & Business Analytics
2019 — 2021
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