Isadora Romanzini

Claim Handler @4th Dimension Innovation

GB

Explain engineering reports to clients, ensuring they fully understand the details.• Advise clients on insurance procedures and processes.• Deliver weekly updates on claim progress.• Manage daily inbound/outbound calls, reducing claim resolution time by 20%.• Address client complaints and escalate issues when necessary.• Negotiate liability matters with third-party insurance companies.• Ensure compliance with company policies and industry standards.• Oversee client payments, verifying they align with engineer settlements.• Identify and report any potential fraudulent claims to management.• Conducted liability reviews and evaluated supporting evidence to determinate the bestcourse of action for clients.• Provided proactive client support through calls, advising on alternative insurance optionswhen third party responsibility was contested or delayed

UCS - University of Caxias do Sul

Bachelor of Business Administration - BBA