Isabelle Hoekstra
Project Manager and Analyst
- Role
- Project Manager and Analyst at The Crossroads Group, Inc
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Isabelle Hoekstra
Since 2003, the mission of The Crossroads Group is simply to help organizations “hear the voice of the customer or stakeholder” and to respond to that voice with meaningful action designed to produce a measurable result. As an organizational development firm specializing in survey design as well as improvement facilitation, The Crossroads Group helps organizations improve both effectiveness (doing the right things) and efficiency (doing things right), both of which are critical in today’s fast-changing competitive environment.Learn more by visiting our website! https://crossroadsgrp.com
Experience
Project Manager and Analyst
Apr 2025 — Present · Keller, TX, US
Project Management & Coordination: Oversee client survey projects from data collection to results tabulation, managing methodologies, schedules, priorities, and cross-functional communication-Survey Design & Execution: Develop, update, and program questionnaires with skip logic in multiple platforms (phone, electronic, QR, other); maintain outbound caller ID settings for phone surveys-Quality Control & Reporting: Monitor project progress, ensure clean data for reporting platforms, and maintain surveyor/project guidelines to uphold accuracy and high-quality standards.Client & Team Engagement: Participate in client meetings, onboard survey teams, communicate goals, expectations, and project updates, and foster teamwork with surveyors and cross-functional partners-Continuous Improvement & Leadership: Actively learn, mentor others including surveyors, refine processes, and professionally address feedback while ensuring projects align with organizational goals.
Education
Jenison High School
High School Diploma
2014 — 2018
University of Michigan
Bachelor of Arts - BA, International/Global Studies
2018 — 2021
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