Isabelle Higuera-Martinez

About Isabelle Higuera-Martinez

Customer-obsessed program and operations leader with experience across fashion retail, automotive, and technology. I focus on building scalable systems, aligning stakeholders, and turning data into strategies that improve execution and customer outcomes.With a background in change management, enablement, and operational optimization, I bring clarity to complex problems and help teams ramp, adapt, and perform at scale. I value strong communication, continuous learning, and creating environments where people and processes thrive.

Experience

1. Sr Program Manager, Change Management

   Amazon

   Sep 2025 — Present

   Driving network initiatives through structured change management, aligning stakeholders to advance retrofits and SOPs that improve operational performance, strengthen associate execution, and enhance customer satisfaction.

Education

• Arizona State University

  Bachelor of Arts (BA), Journalism and Mass Communication

  2012 — 2014

• Glendale Community College

  Associate's degree, General Studies

  2010 — 2012

Skills

• Leadership
• Staff Development
• Task Execution
• Customer Engagement
• Retail Marketing
• Social Media Marketing
• Time Management
• Communication
• Multimedia Journalism
• Journalism
• Building Relationships
• Strategic Planning
• Video Editing
• Videography
• Blogging
• Computer Proficiency
• Priority Setting
• Social Media Integration
• Customer Service
• Retail Sales
• Reliability
• Customer Experience Management
• Strategic Communications
• Loss Prevention
• Team Management