Isabelle Gosselin
Senior Manager, Customer Experience @Ubisoft
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WORK HISTORY
Senior Manager, Customer Experience @Ubisoft
Montréal, QC, CA
Leading CX strategy across Ubisoft’s e-commerce, subscriptions, and loyalty program. Aligning cross-functional teams around customer priorities and influencing strategic decisions through data and Voice of Customer (VoC) insights to strengthen satisfaction, conversion, and long-term revenue growth.
EDUCATION
Université de Sherbrooke
Bachelor's Degree, Communication and Marketing
Université de Sherbrooke
Master's Degree (M.Adm), Communication and Marketing
Champlain College - Lennoxville
DEC, Health Science
SKILLS
ABOUT ISABELLE GOSSELIN
Customer-first, data-driven leader focused on turning insights into measurable impact. Passionate about understanding customer needs, simplifying complexity, and shaping experiences that deliver real value. Bringing a strategic, solution-oriented perspective that aligns customer priorities with business goals.
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