Isabelle Gauthier

Directrice Du Service À La Clientèle Sunavantage - Opérations Des Garanties Collectives @Sun Life

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2012 — Present

Directrice Du Service À La Clientèle Sunavantage - Opérations Des Garanties Collectives @Sun Life

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Director Client Services SunAdvantage- Lead an operation of 60 employees within front line client service environment including implementation of a high volume new business cases and revisions and the operation of a dedicated Plan Sponsor customer service call centre- Implemented new processes using Six Sigma principles with quality thinking resulting in improved client service turn around time improved by 35 %- Manage operational budget of $5 million

SKILLS

Vendor ManagementChange ManagementCustomer ServiceRisk ManagementTeam LeadershipEmployee BenefitsCoachingInsuranceBusiness Process ImprovementProcess ImprovementFinancial AnalysisProject ManagementStrategic PlanningPerformance ManagementManagementLeadershipBusiness Analysis

ABOUT ISABELLE GAUTHIER

Directrice du service à la clientèle SunAvantage - Opérations des garanties collectives Financière sun Life

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Isabelle Gauthier — Directrice Du Service À La Clientèle Sunavantage - Opérations Des Garanties Collectives at Sun Life in Montreal, QC, CA | Unifers