Isabelle Caleca
Client Services Manager @ADP
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WORK HISTORY
Client Services Manager @ADP
Toronto, ON, CA
Provides interim leadership coverage for Director - maintaining operational continuity & stakeholder alignment - Led, coached and mentored a Team of Payroll professionals responsible for providing Stellar Service to clients throughout Canada- Supported Associate development by providing regular, scheduled feedback, using supportive and directive techniques, with a focus on continual improvement- Challenged existing processes and procedures within the control of the Business Unit by providing documented recommendations on why, how and when change should occur.
EDUCATION
Queen's University
Certificate, Employment Relations
University of Toronto - Rotman School of Management
Certificate, Senior Leadership
George Brown Polytechnic
Advanced Diploma, Business Administration - Human Resources
Queen's University
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
ABOUT ISABELLE CALECA
I love to enhance and find ways to improve team engagement within any workplace that I am in. I involve employees in any way possible to improve work culture and their own work experience. In doing so, I focus on ensuring the employees\' voices are being heard and recognized for career growth and business opportunities as a whole. From my experience working with diverse industries, my primary focus has always been on finding new ways to align business needs with those of employees.I have ventured from the hospitality industry to the financial industry, and now have found myself in the human capital management industry. I went to school for Human Resources and Employee Relations - so, I feel that I am putting my school work into practice while aligning to my passion in the workplace.
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