Isabelle Berthelet M.
Senior Director Directrice Principale - Gestion Des Service Ti @Desjardins
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WORK HISTORY
Senior Director Directrice Principale - Gestion Des Service Ti @Desjardins
IT operationsIncident managementMajoir Incident ManagementProblem managementChange ManagementMonitoring and event managementService level managementCMDBCapacity management
EDUCATION
HEC Montréal
BA and Ms.SC., Finance and Economic
ABOUT ISABELLE BERTHELET M.
Key areas of expertise:Customer relations (business to business)Process improvementProject managementTeam management (managers and unionized employees)Incident managementQuality management (ISO tools and processes)Business intelligence and worforce planningFinancial management, cost studies and forecasting
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