Isabella Collins

WORK HISTORY

EDUCATION

ABOUT ISABELLA COLLINS

I am a results-driven, detail-oriented hospitality professional with a passion for creating exceptional guest experiences and efficient operations. Currently, I serve as an Executive Assistant at Omni Hotels & Resorts, where I provide strategic support to senior leadership, ensuring seamless coordination of daily operations and high-level initiatives. My career in hospitality has been shaped by my time with The Ritz-Carlton Hotel Company, where I advanced through roles from Front Desk Agent to Front Office Manager. During this period, I was recognized for my innovative approach to enhancing guest relations, my ability to lead diverse teams, and my focus on exceeding service expectations. My efforts were acknowledged with multiple awards, including Five Star Employee of the Year. Beyond my roles in luxury hotels, I have led teams of over 50 employees and 600 volunteers, managed large-scale events with over attendees, and served as President of multiple educational organizations. I have a proven track record of setting ambitious goals and achieving them, whether through short-term initiatives to boost performance or long-term campaigns to enhance employee engagement. My experience includes creating training materials, developing standard operating procedures, and leading motivational meetings to inspire teams to surpass targets. With over 11 years of experience in customer-facing roles, I excel at assessing customer needs, implementing profitable solutions, and building long-term brand loyalty through attentive, personalized interactions in both English and Spanish. My commitment to exceeding guest expectations is unwavering, and I thrive in dynamic environments where my problem-solving skills and technological proficiency can drive continuous improvement. I am passionate about fostering collaborative relationships, both with my team and with guests, and I am always looking for opportunities to make a meaningful impact in the hospitality industry.