Isabella W.
Customer Success Manager at ServiceNow
- Role
- Customer Success Manager at ServiceNow
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Isabella W.
I graduated Summa Cum Laude from the University of Massachusetts Lowell in May 2021 with a B.S. in Criminal Justice. I began my career at the John Joseph Moakley U.S. Courthouse, where I served as a Generalist Clerk and built a strong foundation in professionalism, organization, and public service. From there, I transitioned into the private sector as a Revenue Development Representative on the Government team at Forrester, where I later advanced into the Customer Success organization. I now serve as a Customer Success Manager at ServiceNow, continuing to grow my expertise in client relationships, strategic support, and cross-functional collaboration. Across each role, I have developed a reputation for being organized, hardworking, and communicative, with a strong customer service mindset and a versatile skill set that adds value in fast-paced professional environments.
Experience
Customer Success Manager
Jan 2025 — Present · Waltham, MA, US
Education
Boston Latin Academy
High School Diploma
2013 — 2017
University of Massachusetts Lowell
Bachelor of Science - BS, Criminal Justice
2017 — 2021
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