Isabella Robinson

Sales Support Account Coordinator @The Coca-Cola Company

Atlanta, GA, US

As a Sales Support Account Coordinator, I play a crucial role in ensuring seamless operations and exceptional customer service at Coca-Cola. My responsibilities include:* Customer Relationship Management: Acting as the primary point of contact for both customers and account teams, fostering trust and providing timely support.* Operational Efficiency: Utilizing the Chart of Authority (COA) and maintaining close communication with Operations, Sales Managers, and Inside Sales Associates to streamline processes.* Email Management: Keeping a well-organized Outlook inbox with folders, rules, and flags to manage action-required tasks, minimizing escalations, and ensuring timely follow-ups.* Case Resolution: Prioritizing and resolving customer cases promptly to maintain Coca-Cola’s reputation for excellent service.* Readiness and Closeouts: Conducting readiness and closeout calls to ensure scheduled work is completed on time and meets customer satisfaction.* E-Offers Management: Implementing E-Offers to streamline readiness and closeout processes, reducing the need for manual follow-ups.* ICC and Give Back Management: Proactively managing ICCs and givebacks to ensure customer scheduling needs are met promptly.* Daily Routines: Starting each day by addressing urgent emails and voicemails, managing cases, and performing administrative tasks to ensure all actions are completed on time.* Adaptability and Problem Solving: Employing creative solutions when traditional contact methods fail, ensuring efficient customer interactions and minimizing escalations.

The Johns Hopkins University - Carey Business School

MBA

The University of Texas at Arlington

Management