Isabella Salandy
Manager, Business Process Effectiveness - IVR Systems @ Comcast | MBA
- Role
- Manager, Business Process Effectiveness - Ivr Systems at Comcast
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Isabella Salandy
Hi, I’m Isabella - a tech-savvy business process leader with a passion for innovation, data-driven decision-making, and customer experience. I currently manage IVR systems at Comcast, where I use analytics and cross-functional collaboration to improve self-service platforms and drive operational excellence.With an MBA in Innovation & Technology Management and over a decade of experience across telecom, insurance, banking, and logistics, I’ve led QA teams, built dashboards that saved thousands, and launched two successful service businesses in South Florida.I thrive in fast-paced environments, love solving complex problems, and enjoy connecting with others who are passionate about process improvement and digital transformation.
Experience
Manager, Business Process Effectiveness - Ivr Systems
Sep 2025 — Present · Miami-Fort Lauderdale, FL, US
o Implemented granular Roles and Permissions in Google Cloud Platform (GCP) to ensure secure and appropriate access across integrated platforms including Jira and CCaaS.o Managed software deployment lifecycle, ensuring all technical and business requirements were met for successful and timely releases.o Collaborated cross-functionally with product, platform, and vendor teams to deliver efficient break-fix support and resolve platform issues, minimizing downtime and enhancing user experience.o Established baseline performance metrics and developed automated data collection processes for unassisted platforms, enabling continuous monitoring and data-driven decision-making.o Proactively identified and mitigated project risks, managing escalations to ensure timely resolution and maintain high service quality standards.o Created comprehensive “How-To” documentation to provide users with clear, step-by-step guidance for completing various tasks, improving platform adoption and reducing support requests.
Education
London School of Business and Finance LSBF
Master of Business Administration (MBA), Innovation and technology mangment
2017 — 2019
University of London
Bachelor of Science (BSc), Computer Information Systems
2008 — 2013
WU (Vienna University of Economics and Business)
Master of Science (MS), Information Systems
2013 — 2016
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