Isabella Duccini
Warehouse Operative Administrator @A.P. Moller - Maersk
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WORK HISTORY
Warehouse Operative Administrator @A.P. Moller - Maersk
County Dublin, IE
Responsible for full end-to-end account handling, operational support, KPI performance, and customer service across the warehouse and logistics function.• Managing complete account processes, ensuring customer requirements, SLAs and service standards are consistently met.• Tracking, analysing and reporting KPI performance daily, identifying trends, risks and opportunities for improvement.• Producing accurate daily and weekly operational reports for management and customers.• Handling all customer queries professionally, providing timely updates, resolutions and proactive communication.• Coordinating all transport requirements, including booking collections/deliveries and liaising with carriers, drivers, and third-party logistics providers.• Overseeing dispatch operations, ensuring correct order picking, accurate documentation and on-time shipment of outbound goods.• Supporting warehouse operations, including stock checks, packing, goods movement, and general workflow coordination when required.• Maintaining accurate administrative records, system updates, shipment logs and compliance documentation.• Ensuring smooth communication between warehouse, transport and customer service teams to maintain operational efficiency.• Contributing to continuous improvement initiatives to streamline processes and enhance overall productivity.• Operated pallet truck (PPT) for safe and efficient movement of goods.
EDUCATION
IBAT Dublin
Dublin - Ireland, Intermediate - English
Dorset College Dublin
Dublin - Ireland, Upper Intermediate - English
Universidade do Vale do Paraíba
Executive Secretary, Human
ILAC International Language Academy of Canadá
Toronto, Canadá, Intermediate - English
Dorset College Dublin
Dublin - Ireland, Intermediate - English
ABOUT ISABELLA DUCCINI
Dedicated and meticulous Personal Assistant / Executive Assistant professional with 10 years’ experience in managing complex calendars, coordinating intricate travel arrangements, and handling sensitive information with discretion. Adept at developing and implementing efficient time management practices to enhance productivity and meet business objectives. Offer robust support for management. Bring a global perspective and cultural sensitivity to the role. My goal is to support key executives and ensure the smooth functioning of their schedules and communications.Career Highlights: Responsible for a successful arrangement for an urgent international trip for one of the executives for the same day, including last minute flying ticket, unlocking corporate business bank card, hotel booking arrangements, without mentioning contacting the office where the event was taking place to book meeting room even though we were facing different time zones. Recognized for exceptional communication, organizational, and interpersonal skills, with the ability to thrive under pressure, prioritize tasks effectively, and contribute proactively to special projects/events and administrative policies. In a team of 4 EA, I was always the first one to be contacted by other colleagues and executives. Due to my friendly approach and commitment on performing tasks in the best way, people felt easier to come to be to seek for assistance.
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