Isabella Bue

About Isabella Bue

Client Service professional seeking to contribute to client retention, expansion and new business development in wealth management & private banking by leveraging my experience as a bilingual client service professional serving demanding financial services clients, including the LATAM market. As a dedicated Client Services Specialist, I excel in managing and executing client transactions, providing outstanding customer service, and successfully resolving issues.Throughout my career, I have consistently contributed to business growth by increasing client satisfaction and retention rates. For instance, at Bloomberg LP, I achieved a 99% Satisfaction score based on client reviews of daily phone calls, emails and chats with clients. I managed relationships with major firms, mitigating financial and compliance risks associated with product implementation. Additionally, I have been successful in streamlining department processes and enhancing customer experiences.In my previous role as a Client Service Representative, I developed strong relationships with long-term clients, resulting in repeat business, positive online reviews, and increased services booked. I also implemented new methods of procedure that improved efficiency and organization among fellow concierges.As a committed professional, I aim to deliver high-quality banking, credit, and investment services that not only meet but also exceed clients\' needs and expectations. My focus is on maintaining the highest standards of compliance and integrity while helping organizations achieve their goals.

Experience

1. Operations Analyst

   Hiscox

   Jul 2023 — Present · Miami, FL, US

   Manage all aspects of policy processing including data entry, issuance, endorsements, and cancellations, ensuring accuracy and regulatory compliance.• Adhere to key performance indicators and meet service targets for facultative reinsurance brokers in Miami and Latin America, with a focus on Fine Arts, Product Recall, and Terrorism insurance products.• Review & organize documents, contracts, and reports related to policies and claims, ensuring completeness and accuracy.• Meet key performance indicators and headline targets of service for facultative reinsurance brokers in Miami and Latin America.• Assist with the setup of new classes of business and maintain as well as develop relationships with regional brokers and contacts.• Maintain compliance with rules and best practices while ensuring excellence in service standards.• Ensure consistency between underwritten content and internal systems, clear submissions, and manage all related data and documents.• Download historical results, inquire about updated accounting statuses, and run internal modeling for actuarial pricing in Tableau.• Work closely with the underwriting, claims, accounting, and operational departments to achieve collective team goals and provide exceptional service levels. • Collaborate effectively with internal stakeholders, including underwriters, claims adjusters, and other departments to ensure coordinated efforts and information exchange.

Education

• Miami Dade College

  Bachelor’s Degree

  2012 — 2016