Isabel Silva

Lead Retirement Administrator @Fidelity Investments

Processes all types of pension calculations and post-retirement health and welfare transactions-Uses plan and client specific procedures when researching and processing transactions to ensure accuracy and timeliness of all work -Leads participant and client request workflows, including researching and resolving sophisticated or critical customer issues such as escalations -Proactively identifies client and participant trends and works with various internal business partners to arrive at customer-centric solutions