Isabel Martins
Customer Support Delivery Manager for Dedicated Networks @Ericsson
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WORK HISTORY
Customer Support Delivery Manager for Dedicated Networks @Ericsson
Herzogenrath, DE
Orchestrating and defining support flows, process and tools - Responsible of Operations team compliance with dedicated networks service offering, making sure delivery of support services are within the SLA and established KPIs - Lead a global team seating in different locations - Cost performance responsible - Drive organization growth to cope with market traction - Stakeholders management during crisis and business critical situations - Collect field feedback (based on data) to suggest adaptations to the service portfolio
EDUCATION
Universidad Nacional Experimental Simón Bolívar
Bachelor of Science in Electectronic Engineer, Engineer
Escuela de Organización Industrial
Master in Big Data and Business Intelligence, Big Data, Machine Learning
Universidad Politécnica de Madrid
Master in Systems and Network Communications, Telecommunications
ABOUT ISABEL MARTINS
Customer Support Delivery Manager
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