Isabel Flores

About Isabel Flores

I’m currently part of Microsoft’s Critical Environment team, where I support complex…

Experience

1. Critical Environment Technician

   Microsoft

   Jul 2022 — Present

   Expertise and Mentorship: handle complex tasks independently and serve as a subject matter expert, advising and training team members on critical systems.System Operation: operate and understand the interactions between all data center systems (electrical, mechanical, controls) safely and professionally.Inspection and Monitoring: I inspect and supervise facility equipment, understand critical system alarms, and monitor performance from central locations.Maintenance and Repairs: perform and oversee various maintenance types, document tasks, and ensure equipment meets SLA requirements.Incident Response: lead incident response, gather information, and develop emergency procedures.Vendor Coordination: I manage third-party contractors, ensure work is performed safely, and resolve quality issues.Reporting and Documentation: prepare complex reports, develop procedures, and review work for accuracy.Safety and Compliance: ensure safety and security requirements are met, promote a safe working culture, and participate in necessary meetings and trainings.Morale Committee Co-chairSafety Committee active member

Education

• Northern Virginia Community College

  Associate of Science - AS

• Colorado Technical University

  Bachelor of Science - BS

• Northern Virginia Community College

  CEU