Isaac Williams

About Isaac Williams

I lead a global Business Intelligence team within the Provider Operations organization at Phreesia. We design the systems, processes, and reporting infrastructure that power go-to-market execution across Sales, Marketing, Implementation, Success, and Support.My focus is on operational strategy, system design, tech stack optimization, and process improvement. I build scalable frameworks that align people to goals, eliminate inefficiencies, and enable smarter, faster decision-making. From headcount and territory models to performance management systems and workflow automation, I create durable solutions that help teams focus on the work that matters.I lead cross-functional programs that simplify complexity, improve visibility, and drive accountability. I turn strategy into systems and ambiguity into execution. My goal is always the same: deliver the right solution the first time, and make sure it scales.

Experience

1. Senior Manager, Business Intelligence

   Phreesia

   Nov 2025 — Present

   I lead a maturing Business Intelligence function that operates as a strategic advisor across Phreesia\'s Provider organization. My focus is building BI’s future state; shaping systems that scale; and guiding teams toward clearer decisions, stronger execution, and long-term operational discipline. Our role has evolved from fixing and modernizing to envisioning and architecting what comes next.Key Focus Areas:• Strengthening BI as an advisory partner across Marketing, Sales, Success, Services, and Support• Designing long-range systems, governance models, and operating rhythms that support scale• Integrating AI and automation to improve clarity, speed, and consistency• Developing the team’s skills, judgment, and strategic capabilities

Education

• Colorado Technical University

  Bachelor of Business Administration - BBA, Finance, General

  2016 — 2017

• Colorado Technical University

  Associate of Science - AS, Accounting

  2016

• The University of Kansas School of Business

  Master of Business Administration (M.B.A.), Finance

  2017 — 2020

• The University of Kansas School of Business

  Foundations of Business Certificate, Business

  2017 — 2018