Isaac Stokes

Experience

1. IT Analyst

   Ftv Capital

   Dec 2024 — Present · New York, NY, US

   Troubleshooting for Windows 11 systems and Lenovo hardware, with a focus on resolving complex docking station and dual-monitor setup issues to ensure seamless productivity.• Address persistent challenges using advanced BIOS updates, driver adjustments, and system optimization techniques.• Monitor and manage email security efforts by proactively monitoring multi-layer spam filters, identifying phishing attempts, and taking decisive action to block threats and secure the organization’s communication.• Enhance productivity across a 100-user base by resolving issues with MS Office 365 apps, including Outlook, Teams, and SharePoint, and optimizing workflows for cloud-based collaboration tools.• Streamline onboarding and off-boarding processes with precision, ensuring error-free account setups and hardware configurations.• Deliver proactive, user-focused support, addressing technical challenges with clarity while maintaining meticulous documentation through Asana for efficient issue tracking.

Education

• Msgr. McClancy Memorial High School

  High School

  2006 — 2010

• Central Connecticut State University

  Computer Engineering

  2012 — 2014

• University of Hartford

  Electronics Engineering Technology

  2010 — 2012

Skills

• Security
• Supervisory Skills
• Civil Engineering
• Team Building
• IT Hardware Support
• Physical Security
• Operations Management
• Surveillance
• Aed
• Access Control
• Microsoft Office
• Materials Testing
• Protection
• Air Monitoring
• Construction
• Public Speaking
• Microsoft Visio
• Cpr Certified
• Asbestos
• Leadership
• Apple Software
• Troubleshooting
• Iphone Support
• Security Management
• Cctv
• Apple Numbers
• Mac Os
• Comptia IT Fundamentals
• Security Operations
• Computer Networking
• Computer Hardware
• Security Clearance
• Air Sampling
• Powerpoint
• Microsoft Excel
• Social Media
• Apple Safari
• Apple Pages
• Microsoft Powerpoint
• Security Training