Isaac Onigman
Technical Team Lead of Support, NS1 Connect at IBM
- Role
- Technical Team Lead - Support at IBM
- Location
- Nashua, NH, US
- LinkedIn followers
- 500 followers
Experience
Technical Team Lead - Support
Jan 2024 — Present · Lowell, MA, US
SME for the most advanced Authoritative DNS platform in the world. Deep knowledge of RUM Traffic Steering, product integrations, DNS RFC, and customer care. Created a world-first migration tool for customers leaving the Oracle platform and migrating to the IBM NS1 Connect platform. Mentor team members and assist with onboarding. Create internal and external tooling to enable our support team. Assist technical operations teams with incidents, customer comms, and maintenance. Assist the Product team with new features and bug fixes. Assist marketing with collateral and content generation.
Education
Rochester Institute of Technology
BS, Microelectronic Engineering
2008
Manchester High School West
High School Diploma
1998
Skills
- Linux System Administration
- Dns
- Freebsd
- Troubleshooting
- Robotics
- Process Engineering
- Technical Support
- Mentoring
- Semiconductor Process
- Juniper
- Dns Management
- Data Center
- Process Improvement
- Bind
- Clean Rooms
- Linux
- Servers
- Networking
- Dell Poweredge Servers
- Electronics
- Team Leadership
- Vmware
- Dns Server
- Semiconductor Industry
- Saas
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