Isaac George
- Role
- Servicenow IT Program Manager at VSP Vision
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Isaac George
Passionate, reliable, results-oriented IT Services Management (ITSM) professional with…
Experience
Servicenow IT Program Manager
Jan 2016 — Present
Develop and manage VSP IT’s ServiceNow governance model and program forecasts to ensure executive leadership alignment, business benefit realization and successful solution implementations. • Manage a wide range of ongoing core ServiceNow ITSM projects that span Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. • Responsible for developing software license agreements, managing professional service contract negotiations, vendor onboarding/management and optimizing service management process maturity levels to formalize robust, realistic implementation roadmaps. • Responsible for developing an ITaaS Services Portfolio, and the creation of CSI performance analytics dashboards to optimize organizational effectiveness for achieving key business objectives. • As an interim ITSM Configuration Management Process Owner, spent 9-months on a major overhaul to cleanup our CMDB and establish it\'s governance and process controls. • Function within the Enterprise Portfolio Management Office (EPMO) as an IT Program Manager and a Process/Product Owner.
Skills
- Problem Management
- Project Management
- Service Improvement
- Integration
- Cross-Functional Team Leadership
- Incident Management
- IT Operations
- Incident Handling
- System Deployment
- Business Process Improvement
- IT Outsourcing
- IT Management
- Pmp
- Change Management
- Business Process
- Service Delivery
- Hp
- Sla
- Data Center
- IT Strategy
- IT Service Management
- Itil
- Release Management
- Service Management
- Hp Products
- Process Improvement
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