Isaac Chiles
- Role
- Advisory Solution Consultant, Customer and Industry Workflows at ServiceNow
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Isaac Chiles
As a passionate technology consultant, my mission is to help enterprises discover the…
Experience
Advisory Solution Consultant, Customer and Industry Workflows
Feb 2022 — Present
Digital workflows are the building blocks for modern customer and employee experiences. While many companies have invested in the customer engagement-layer, or an omnichannel digital front door, the handoff of work from a service agent to operations, finance, marketing, sales ops, etc. is frequently managed in email and spreadsheets. Timelines for completion are extended, work is dropped, and the employee experience is poor. Employees expect consumerized experiences at work that match the experiences they have outside of work. Customers want fast fulfillment of their requests and transparency into the process. CSAT is the output of internal teams having a single, prioritized view of their work, defined service level agreements, and digital workflows. With these in place work can traverse the organization and return to the customer quickly, and completely. My team works with customers and prospects as part of the sales process to define and digitize vital processes that drive organizational success. We help companies improve processes and extend them beyond the contact center and scale operations by automating work across departments. I provide specialized, industry operational and sales support for the following industries- Telecom, Media, and Technology - Healthcare and Life Sciences - Financial Services - Retail - Manufacturing - Logistics Additionally, I provide specialized technical sales guidance for the following products- Customer Service Management - Enterprise Service Management - Field Service Management - Procurement Operations Management (Procurement, Supplier, and Accounts Payable)
Education
Wheaton College
Master of Arts (M.A.), History of Christianity
2012 — 2014
Bryan College
Bachelor of Arts (B.A.), Communications
2000 — 2004
Trinity International University
Master of Arts (M.A.), Communications & Culture
2004 — 2006
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