Isaac Martinez
CompTIA A+, Sec +, Net+, Az-900
- Role
- Information Technology Analyst at Skechers
- Location
- Riverside, CA, US
- LinkedIn followers
- 500 followers
About Isaac Martinez
Dedicated IT professional with a strong foundation in cybersecurity and technical…
Experience
Information Technology Analyst
May 2025 — Present
Provided technical assistance for Aptos POS systems and supported retail hardware including registers, scanners, mpos, and printers/Label printers.Resolved user issues related to login credentials, password resets, menu navigation, and system installations using detailed SOPs and Knowledge Base documentation.Managed user accounts in Active Directory and provided remote support for Windows 10 and macOS devices.Delivered exceptional customer service with clear communication, technical precision, and professionalism under pressure.Maintained detailed records of troubleshooting steps and resolutions for future reference and process improvement.
Education
Norco College
Associate's degree, Psychology
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