Isaac Joseph

About Isaac Joseph

I am an experienced client success and enablement professional with diverse experience across the customer journey from pre-sales to training and enablement, implementation, expansions, upsells, and renewals. I bring a people-oriented approach coupled with a robust networking ability. I bring enthusiasm, a dedicated, people-oriented approach, and a robust networking ability. As a data-centric individual, I love using the power of user data to understand the \"how\" and the \"why\" behind the user experience to discover expansion opportunities, identify revenue at risk, drive adoption, help grow the portfolio, and ensure the client\'s success.My area of expertise includes: • CW/SOW• Account Management• Renewals• Expansions & Upsells• Business Development• Onboarding/Implementation• Product Training• Driving Adoption and Growth through User Data• Technical Writing - LMS, User Knowledge Base• In-App User Guides, Enablement Content, & Scaled CS Collateral • Salesforce Administration, Custom Dashboarding, and Reporting• Pendo Administration and Implementation (Pendo Essentials Certified)

Experience

1. Senior Customer Success Operations Manager

   Brightfield

   Aug 2024 — Present · New York, NY, US

   Since 2006, Brightfield\'s mission has been to enable the Global to spend smarter. We built our brand as thought leading consultants, known for innovation that drives real results. Our wins with our customers have earned us the trust to aggregate transaction-level data from F500 companies, the fuel that instructs TDX AI.