Isaac Jose
- Role
- Technical Escalations Lead - Collaboration and Content Experiences at Smartsheet
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Isaac Jose
At Smartsheet, I am empowered to have several responsibilities and opportunities to…
Experience
Technical Escalations Lead - Collaboration and Content Experiences
Aug 2023 — Present
After a major overhaul of the support organization structure, my position was updated to Technical Escalations Lead for Collaboration and Context Experiences. Similar to the Tier 3 Support Engineer role, I am responsible for technical escalations specifically for Smartsheet\'s collaboration features as well as the Brandfolder product suite. In addition, there\'s an element of project management, leadership, and teamwork through ticket swarming methodology, knowledge base management, mentorship.
Education
Lake Washington Technical Institute
Information Technology
2016 — 2017
Year Up United
Quality Control Technology/Technician
2017 — 2018
Skills
- Communication
- Customer Service
- Public Speaking
- Teamwork
- Leadership
- Cashiering
- Operations Management
- Client Development
- Software Test
- Sales
- Merchandising
- Technical Writing
- Sales Commission
- Business Development
- Organization Skills
- Team Building
- Microsoft Excel
- Coaching
- Needs Analysis
- Constructive Feedback
- Client Relations
- Collaborative Problem Solving
- Microsoft Office
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