Isaac Dossavou

Data Analytics || SQL || PowerBI || Python ||Microsoft Azure

Role
Data Analyst at Engie Energy Access Africa
Location
Omaha, NE, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Isaac Dossavou

I am a data professional with a strong background in statistics, programming, and data…

Experience

  1. Data Analyst

    Engie Energy Access Africa

    Feb 2022 — Present · Cotonou, BJ

    Developed econometric models using R/Python to forecast inbound call volumes, optimizing call center operations.• Designed and implemented interactive dashboards in Tableau and Power BI to visualize key performance metrics for stakeholders.• Conducted ETL processes using PostgreSQL and Python to clean, transform, and analyze large datasets (impact on After Sales Service)• Created optimization models to align call center human resources with business objectives, improving efficiency by 15%.• Presented analytical insights and recommendations to senior management, driving data-informed decision-making.

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Isaac Dossavou — Data Analyst at Engie Energy Access Africa in Omaha, NE, US | Unifers