Isaac Cherry

About Isaac Cherry

Technology has played a significant role in shaping my childhood. From a young age, I\'ve always been interested technology, whether it\'s gaming consoles, laptops, computers or portable devices. Using these technologies gave me a sense of freedom and creativity that I never had in the real world. The idea of crafting the next groundbreaking app or video game, or simply being a part of the IT field, filled my thoughts with excitement. Fast forward some years later, and I seized that opportunity. As a black man in tech, it is an honor to a part of the next evolution of technology. Outside of work I enjoy long walks to stay in shape, trying different foods around the city, watching animated shows and cartoons, and observing the next technological innovations of the future to inspire my creativity.

Experience

1. Customer Success Engineer - Saas

   Code Climate

   May 2022 — Present · New York, NY, US

   Guided customers through Velocity (SEIP) with Sales team, demonstrating where to configure settings for metrics and permissions. Observation showed a more than 20% reduction in customer support ticket volume as a result Wrote scripts to streamline processes in onboarding 2 of the largest customers and improving quality expectations for over developers Created custom reports using SQL to highlight key metrics resulting in an increase in the adoption of best practices across developer teams By conducting thorough analysis of customer data on a Software Engineering Intelligence Platform, engineering teams ranging from 20 - 500 developers improved decision-making processes and productivity

Education

• Merit America

  Java Developer Certification

Skills

• Highly Motivated Self-Starter
• Resume Writing
• Microsoft Word
• Windows Movie Maker
• Basic Computer Skills
• Drawing
• Eager to Learn New Things
• Carrying 5 Plates
• Always Punctual
• Critical Thinking