Isaac Adeyale

IT Service Desk Analyst @Maples Group

IE

As an IT Service Desk Analyst at Maples, I provide remote and on-site support, troubleshooting issues for users on Citrix and outside Citrix. I set up laptops and iPhones, manage user accounts in Active Directory by creating accounts, resetting passwords, and updating permissions. I also create distribution lists, run troubleshooting scripts, and educate users on applications like Outlook, Teams, and Zoom. Additionally, I prioritize VIP requests, resolve printer jams, and provision access cards, ensuring smooth IT operations.