Irving Frederick Ong

Technology Consultant @DXC Technology

Taguig City, PH

Serves as the primary contact for SAP PP and Kinaxis Maestro users, managing incidents, changes, and enhancement requests.• Analyzes business processes to identify and resolve application issues, following ITIL best practices.• Works closely with clients to understand requirements, document technical specifications, and coordinate with developers to ensure timely and accurate system updates.• Conducts testing, supports user acceptance testing, and ensures the smooth implementation of changes.• Provides training, creates user guides, and drives continuous service improvements to enhance system efficiency and user experience.