Rukky Nwachukwu
Digital Content Specialist - Client Representative @Calgary TELUS Convention Centre
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WORK HISTORY
Digital Content Specialist - Client Representative @Calgary TELUS Convention Centre
Calgary, AB, CA
Served as the primary point of contact for 260+ corporate and event clients, managing high-volume inquiries and ensuring requirements were clearly understood and delivered to agreed standards.• Supported clients through audiovisual and digital signage setup processes, resolving issues in real time for 90%+ of events while maintaining a calm, customer-focused approach under pressure.• Coordinated with internal teams and external vendors to ensure seamless delivery of event technology services and on-time execution across multiple concurrent events.• Documented 100% of client specifications, feedback, and technical configurations, improving service consistency and reducing setup errors and rework.• Identified recurring service gaps and process inefficiencies, proposing improvements that reduced last-minute escalations and improved client experience.• Maintained professionalism in fast-paced, time-sensitive environments, supporting live events with tight deadlines and ensuring clients felt confident throughout the event lifecycle
EDUCATION
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Bachelor of Technology - BTech, Information Management Technology
University of Westminster
Master's degree, Data Science and Analytics
ABOUT RUKKY NWACHUKWU
As a customer success specialist and a solutions engineer, I have delivered value-driven and customer-centric solutions for enterprise clients in the information technology and telecommunications sectors. With an ITIL certification and multiple awards from Ericsson, I have demonstrated my skills in integration engineering, network management, technical account management, and customer service management. Currently, I just concluded a master\'s degree in data science and analytics at the University of Westminster, where I am expanding my knowledge and skills in data-driven decision making, data visualization, machine learning, and statistical analysis. My goal is to apply these skills to help customers solve complex problems and achieve their business objectives. I am passionate about learning new technologies, sharing insights with my peers, and exploring emerging trends in customer success and network integration. I also enjoy baking and meeting new people.
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