Irtiza Hassan
Program Manager Gpo @Amazon
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WORK HISTORY
Program Manager Gpo @Amazon
Hyderabad, IN
Interfacing between Amazon business teams and Selling Support Operations to enable change.Driving program objectives – defining business requirements, translating requirements into project plans, managing implementation activities across large group of stakeholders, developing and executing rollout plans and ongoing support.Establish collaborative relationships with business teams to build roadmaps that will identify and reduce contacts (both incoming and productivity efforts) and reduce effort and/or improve SP experience.Aggregating information and communicating effectively to internal and external stakeholders.Collaborating with operational, training, product, and software development teams to identify, define and specify solutions that create the conditions for Selling Partner success and satisfaction.Identifying, assessing and mitigating risks, driving resolution of critical issues, providing escalation management, anticipating and making tradeoffs and proposing corrective actions to keep initiatives moving forward. Building collaborative relationships to identify and resolve defects to create and execute quality change.Problem-solving, strategic to real-time, requiring extensive use of data collection and analysis, and preparing and executing regular program updates to senior management.Managing post-launch support plans (e.g, postmortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellenceBeing a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Selling Partner needs and using data and technology to anticipate and exceed them.
EDUCATION
West Bengal University of Technology, Kolkata
Bachelor of Technology (B.Tech.), Chemical Engineering
St. Xavier's Collegiate School, Kolkata
ISC, ICSE
SKILLS
ABOUT IRTIZA HASSAN
An accomplished Program Manager with over 10 years of extensive experience at Amazon, leading cross-functional teams and driving strategic initiatives to enhance Selling Partner success and satisfaction. Excelled in defining business requirements, translating requirements into project plans, managing implementation activities across diverse stakeholders, and executing rollout plans. Demonstrated expertise in building collaborative relationships with business teams, identifying and mitigating risks, and providing escalation management to keep initiatives moving forward.Proven track record in championing customer-centric culture, anticipating Selling Partner needs through data-driven insights, and leveraging technology to exceed expectations. Skilled in problem-solving, strategic planning, data analysis, and preparing regular program updates for senior management. Adept at managing post-launch support plans, identifying process improvements, and driving operational excellence.Effective communicator with the ability to influence key stakeholders, secure resources, and drive quantifiable results. Experienced in coaching and developing talent, identifying and addressing training gaps, and delivering complex training programs with significant bottom-line impact. Committed to continuous learning and rapidly acquiring knowledge about new products, services, and processes.
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