Irshant Gautam

About Irshant Gautam

Hi All LinkedIn Members, I am heaving over 16 years of experience in Quality…

Experience

1. Senior Quality Analyst

   Tech Mahindra

   Jul 2025 — Present · Noida, IN

   QA’s Team handling related to daily task.• Pendency distribution at the end of every week.• Listen to and observe calls, made by call center agents• Consistently meets or exceeds deadlines and objectives• Offers new ideas to the team, department, and/or organization• Complete daily, weekly, monthly reporting with partners• Organize, prioritize, and plan work efficiently• Ensure that all reporting is completed and published on time• Provide effective quality coaching during the call calibration sessions• Participate on regular call listening session to ensure 100% compliance• Demonstrates flexibility, resourcefulness, ability to be innovative and goal oriented• Efficiently responds to problems and identifies opportunities to improve policies or procedures• Manage the call quality program by listening to calls, providing feedback, and managing calibration calls with various partners• Develops and manages a comprehensive project Quality Control Plan as well as develops best practices and process• Provide timely feedback to department managers/supervisors/leads, so that they can share feedback and provide adequate coaching to the agents

Education

• M S Ramaiah Institute of Management

  PGDM

  2009 — 2011

• Institute Of Manage And Research Ghaziabad

  Bachelor of Business Administration - BBA

  2006 — 2009