Irshad Ansari

Experience

1. Service Delivery Manager

   Conduent

   Jan 2014 — Present · Delhi, IN

   Key Responsibilities:\\\\n• Accountable for project management functions\\\\n• Accountable for team performance and results\\\\n• Provide technical or domain guidance to various teams and customers\\\\n• Lead specific client for ongoing service delivery, including managing and directing staff assigned\\\\n• Doing regression testing\\\\n• Serve as primary point of contact to the Client Service Delivery team\\\\n• Provide subject matter expertise and hands-on support to manage work volume.\\\\n• Handle all complex client/participant escalations and provide resolutions\\\\n• Responsible for meeting Service Level Agreements (SLAs)\\\\n• Ensures productivity meets or exceeds service and quality standards\\\\n• Support formal internal and external audits\\\\n• Develop working relationships with the client, third party vendors and other internal parties to\\\\nensure seamless delivery on specific tasks, special projects and/or participant issues\\\\n• Interacting very frequently with technical team internal and external\\\\n• Creating SOP for the ongoing operation delivery team\\\\n• Writing basic and advance SQL queries for various reporting and analysis\\\\n• Doing quarterly performance review of the associates in my team\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Vinoba Bhave University

  Graduation, Physics

  2002 — 2005

• Central Board of Secondary Education

  School, Science

  1999 — 2001

• Bihar Secondary Examination Board

  High School

  1998 — 1999

• Guru Nanak Dev University

  Master's degree, Econometrics

  2006 — 2008