Ian R. P.
Senior Business Intelligence Engineer @Taxwell
Signup · Get unlimited contacts
WORK HISTORY
Senior Business Intelligence Engineer @Taxwell
At TaxAct, I serve as an end-to-end BI owner responsible for transforming raw data into the systems, models, and insights that guide company-wide decisions. My work spans data engineering, analytics tooling, dashboard development, and cross-functional partnership with leadership across Product, Marketing, Customer Care, and Finance.* Architected and modernized the company’s analytics environment, supporting Snowflake as the core data warehouse and implementing scalable modeling patterns aligned with analytics engineering best practices.* Led the full migration of call-center analytics from Genesys to Five9, including designing the ER diagram, partnering with Data Engineering to build new Snowflake pipelines, validating data quality, and rebuilding the entire reporting ecosystem in Tableau.* Developed and Maintain 200+ Tableau dashboards used by executives and operational teams, ranging from performance monitoring and forecasting to customer behavior, funnel analysis, and marketing attribution.* Designed KPI frameworks and metric definitions that now serve as single sources of truth for cross-functional teams, reducing ambiguity and improving alignment.* Built and maintained advanced SQL transformations used for ELT pipelines, customer segmentation, financial analytics, and enterprise-level reporting needs.* Owned GA4 and BigQuery funnel reporting, enabling product and marketing teams to understand user behavior and optimize conversion flows.* Enhanced operational efficiency in Customer Care**, building detailed call routing, IVR, agent performance, and workflow dashboards that inform daily management decisions.* Partnered directly with leadership to gather business requirements, interpret strategy into data needs, and deliver high-impact insights that support revenue, retention, and product planning.
EDUCATION
California Polytechnic State University-San Luis Obispo
Bachelor of Science - BS, Mathematics
Cuesta College
Associate's Degree, Mathematics, Physics, General Science
SKILLS
ABOUT IAN R. P.
I build data ecosystems that help companies think clearly and move faster. My work spans the full BI and analytics engineering stack — from modeling and pipelines to visualization, AI-assisted analysis, and executive-ready reporting. I’m at my best when I can take a complex, loosely defined problem and turn it into a durable, well-structured system.I’ve spent my career architecting analytics environments using a blend of cloud data warehousing, ELT/ETL frameworks, and modern BI tools. Snowflake, SQL, and Tableau have been the backbone of my work, but my toolkit extends into dbt-style modeling, Python automation, orchestration workflows, and ingestion platforms like Fivetran. I’ve designed reporting layers, migrated call-center ecosystems, built customer funnels, and supported teams across product, marketing, finance, and customer experience.My approach pairs technical depth with business alignment: understand the question, map the data, engineer the pipeline, design the metric layer, then deliver insights in a way that leaders can act on. I’ve led end-to-end BI projects, owned enterprise dashboards, partnered with cross-functional teams to define KPIs, and established processes that keep analytics both trustworthy and scalable.More recently, I’ve been focused on AI tooling within Business Intelligence using LLMs, workflow automation, and generative interfaces to improve data quality, accelerate analysis, and expand what a lean BI function can deliver. It’s changing how I build, how I prototype, and how I think about the future shape of analytics teams.At heart, I enjoy the craft of making data useful: transforming raw information into models, metrics, and narratives that help teams understand where they are and where they’re going. If you’re building or modernizing your analytics stack, exploring AI-powered BI, or shaping a data strategy for your organization, I’m always open to connecting.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.