Shirley C.

About Shirley C.

As the pioneering content designer at Eightfold, I build strategy and architecture for responsible AI experiences. With demonstrated success scaling content systems and ops to support a global product org, I bridge the gap between transformative tech and intuitive UX.My expertise spans building content frameworks for conversational AI, establishing design systems that scale, and developing comprehensive UX quality improvement strategies. At Facebook, I shaped the user experience of high-impact features like News Feed, while at Eightfold, I\'ve established foundational content systems that drive our AI-powered platform.I specialize in- Building and scaling content design operations from the ground up- Acquiring and implementing tooling to scale content quality- Developing ethical AI interaction frameworks and conversational interfaces- Creating strategic partnerships across product, engineering, and design teams- Developing training programs that elevate product and UX team capabilities

Experience

1. Content Design Principal

   Eightfold AI

   Oct 2025 — Present

Education

• Binghamton University

  BA, English

  1996 — 2001

Skills

• Copywriting
• Branded Content
• Digital Strategy
• Web Content Management
• Creative Content Production
• Digital Media
• Web Content
• Blogging
• Social Media Marketing
• Content Management
• Social Media
• Creative Writing
• Facebook
• Copy Editing
• Marketing
• Research
• Storytelling
• Branded Content Development
• Web Content Writing
• Content Development
• Editing
• Wordpress
• Online Publishing
• New Media
• Editorial
• Content Strategy
• Marketing Strategy
• SEO
• Digital Marketing
• E-Commerce
• Strategic Content Development
• Proofreading