Ritesh Kumar
MTS At Salesforce| Agentforce Designer|| Datacloud expert|| Service Cloud | Sales Cloud | Experience Cloud | Data Cloud | 17x Salesforce Certified ||Building Artificial intelligence at Salesforce
- Role
- Member of Technical Staff at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ritesh Kumar
I am a Salesforce-Certified Application Architect and Senior Technical Lead with 15+ Salesforce certifications and a proven track record of delivering intelligent, scalable, and integration-ready CRM solutions. My passion lies in transforming business processes through Agentic AI tools such as AgentForce, Service Cloud, and Data Cloud, bridging the gap between cutting-edge technology and real-world business needs. Core Strengths & SpecializationsAI & Agentic Tools: AgentForce, Einstein GPT, Slack GPT, AI-driven recommendations, predictive analytics, natural language insights, automation.Salesforce Clouds: Service Cloud, Sales Cloud, Experience Cloud, Data Cloud, Industry Clouds.Integration Expertise: REST, SOAP, OAuth, SSO, Open CTI, Auth Providers, External Data Sources, MuleSoft middleware.Development Mastery: Apex, Lightning Web Components (LWC), Aura, Visualforce, SOQL/SOSL, Batch/Async/Synchronous Apex.Architecture & Automation: Platform Events, Flows, ANT, SFDX, Git, DevOps Center, scalable design patterns. Salesforce CertificationsApplication Architect | Data Architect | Sharing & Visibility Architect | JavaScript Developer I | Platform Developer II & I | Business Analyst | Service Cloud Consultant | Sales Cloud Consultant | Experience Cloud Consultant | Advanced Administrator | Administrator | Platform App Builder | Associate Current Role & Impact (Salesforce)As Senior Technical Lead – Service Cloud (Swarm Lead), I:Act as the bridge between customers and R&D, improving customer experience and Service Cloud product stability.Drive AI-powered enhancements with AgentForce: intelligent chat automation, predictive analytics, and workflow optimization.Lead end-to-end Salesforce integrations, ensuring enterprise-grade performance, scalability, and security. Focus AreasArchitecting enterprise Salesforce solutions powered by AI, automation, and real-time data.Building scalable integrations and data pipelines across multiple systems.Advancing Salesforce AI capabilities with LLMs, prompt engineering, and Agentic workflows. Professional PassionsContinuous R&D on Salesforce + AI innovations.Pursuing top-level Salesforce & AI certifications.Delivering mentorship and training to future Trailblazers. Contact:+91••••••••24 |
Experience
Member of Technical Staff
Feb 2026 — Present · Hyderabad, IN
Education
St. Francis school Ranchi
Matriculation, Basic
2002 — 2013
NIST University
Bachelor of Technology - BTech, Electrical Engineering (Hons.)
2015 — 2019
Firayalal Public School - India
Intermediate, Science
2013 — 2015
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