Iris Garcia
Customer Success Manager @Varsity Tutors, a Nerdy Company
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WORK HISTORY
Customer Success Manager @Varsity Tutors, a Nerdy Company
Spearheaded onboarding and training for new school districts, achieving comprehensive service adoption with an 85% effectiveness in monitoring student attendance and academic progress- Fostered strong customer relationships and collaborated with the sales team to align service delivery with client needs, driving over 80% account renewals and enhancing satisfaction and retention- Initiated and executed strategic implementation plans tailored to client goals, facilitating measurable educational outcomes- Developed and refined educational content and training programs, enriching the tutoring services and contributing to the broader company mission- Utilized data analysis to provide actionable insights to clients, driving decisions that enhanced service utilization and effectiveness- Proactively engaged with clients through multiple channels, securing service renewals and expanding offerings, contributing to sustained revenue growth and customer loyalty.
EDUCATION
San Jose State University
Master of Education, Special Education
San Jose State University
Bachelor of Arts - BA, Communicative Disorders & Sciences
ABOUT IRIS GARCIA
Hola mi gente (my community), I am Iris Garcia & I am a proud 1st generation Latina. I worked in the field of Education for 7 years were my passion in advocating, mentoring/coaching, and building relationships was shown daily and is now a lifestyle. I believe the best leadership is demonstrated through empathy, collaboration, unique vision, & empowerment. These skills have now transferred over to my many roles such as customer success manager, life coach, speaker & community manager! I am grateful to be in the path I am. Embracing my full pivoter, diverse background has allowed me to be in amazing spaces & opportunities where positive impact has been created! Lets connect & I look forward to our future collaborations. Cuidate!(Take care)
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