Íris Carlota A.
Guest Experince @Sonesta International Hotels
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WORK HISTORY
Guest Experince @Sonesta International Hotels
Austin, TX, US
EDUCATION
Bennett Institute
Student of architecture and urban design, Undergraduate degree
Pontifícia Universidade Católica do Rio de Janeiro
Business Plan Extension, Entrepreneurship
School of Civil Aviation Companhia do Ar
Aeronaut, Aeronautics/Aviation/Aerospace Science and Technology, General
Pontifícia Universidade Católica do Rio de Janeiro
Master in Design, Ergonomics, Usability and HCI
Pontifical Catholic University of Rio de Janeiro - PUC-Rio
Design (Bachelor in Industrial Design)
SKILLS
ABOUT ÍRIS CARLOTA A.
I’m an Experience Designer with a background in customer experience, design research, and accessibility. With over 8 years of experience connecting data, empathy, and usability—from hospitality to tech environments—I thrive on creating inclusive, human-centered interactions.With a Master’s Degree in Design (Ergonomics, Usability, and HCI focused); my journey spans from leading service design initiatives at Sonesta Hotels and Apple to receiving recognition from Microsoft Design Expo for research-driven innovation. Currently reskilling in AI, accessibility, and UX systems design to return to the field I love—where design meets human experience.Fluent in Portuguese, English, and proficient in Spanish, I bring a multicultural perspective to inclusive design, and I’m passionate about how empathy, design, and technology can shape more equitable interactions.
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