Iris Tiwari
Guest Experience Manager at Taj ✨
- Role
- Guest Experience Manager at Taj Hotels
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
Experience
Guest Experience Manager
Sep 2025 — Present · Kochi, IN
Oversee and enhance the guest journey from pre-arrival to post-departure, ensuring a seamless and personalized experience.• Act as the primary point of contact for guests, addressing their needs, preferences, and concerns with empathy and efficiency.• Collaborate with cross-functional teams (front office, housekeeping, F&B, etc.) to ensure consistent service excellence.• Monitor guest feedback and reviews to identify areas of improvement and implement strategies to elevate service quality.• Manage VIP and repeat guest experiences, ensuring special occasions and preferences are recognized and celebrated.• Maintain brand standards and uphold the Taj philosophy of \"Tajness\" in every interaction.
Education
Galgotias University
Bsc Hotel management
2019 — 2022
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