Iris Palmer-Johnson
Travel Advisor @American Automobile Association Aaa
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WORK HISTORY
Travel Advisor @American Automobile Association Aaa
San Diego County, CA, US
Expertly sold domestic and international travel packages, including cruises, land packages, air, car and hotel, achieving a 30% increase in sales. Leveraged personal experiences and educational study trips to share knowledge and expertise, leading to a 40% increase in customer satisfaction scores. Cross-sold relevant products such as the Member Rewards Credit Card and Allianz Trip Protection. Provided tailored recommendations to exceed trip expectations. Developed long standing relationships with members and built referral and repeat business. Leveraged Salesforce to track vendor and member interactions, ensuring comprehensive documentation and seamless communication across teams.
ABOUT IRIS PALMER-JOHNSON
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