Iris Johnson

About Iris Johnson

Continuous improvement strategist with extensive experience leading operational performance through functional project management, cross-functional team management and collaboration, data analytics, and financial management. Master data owner creating mission-driven solutions and compliance tactics enabling solid business alliances, new market penetration, and improved client relations. Self-motivated, detail-oriented, and highly organized. Excellent verbal and written communication at all levels of an organization. Bilingual; English, Spanish.Examples of my achievements: • Led multicultural project team, developing online content tools for China market at Apollo Education Group • Project-managed selection project for new Learning Management System (LMS) at CDK Global • Reported multiple project dimensions for military hiring/training strategy at Apollo Education Group • Project-managed implementation of Tigerpaw Customer Relationship Management (CRM), increasing capability across MVD Communications • Formulated Onboarding Strategy across several functional areas at CDK Global • Created and improved RFP response process at Apollo Education Group • Led annual manufacturer audit process at MVD Communications • Secured two additional clients to expand in Puerto Rican market at GRC / Salle Mae Specialties:Process Improvement / Client Success Management / Functional Project Management / Program Implementation / Facilitation and Training / Market Trend Analysis / Global Strategy / Vendor Procurement / Planning & Analysis / Metrics, & Dashboards / Analytics & Data Management / Reporting / Customer ServicePlease contact me at 51••••••24 or i••••••••@gmail.com.

Experience

1. Learning Program Manager

   CDK Global

   Apr 2025 — Present

   Conducts organizational, program, and role level needs analysis to determine business priorities and performance outcomes- Develop, communicate, and maintain curriculum for portfolio of CDK products- Continually measure and improve effectiveness of programs and strategies

Education

• University of Phoenix

  Project Management Certificate, Project Management

  2015 — 2015

• The Ohio State University

  MSc, Agricultural Economics

  1993 — 1995

• Universidad de Costa Rica UCR

  Bachelor, Economics

  1986 — 1991

Skills

• Sales Operations
• Customer Service
• Training
• New Business Development
• Program Implementation
• Financial Research
• Process Improvement
• Business Process Improvement
• Process Architecture
• Management
• Team Building
• Program Management
• Direct Sales
• Strategy
• Crm
• Marketing
• Dashboard Metrics
• Security
• Strategic Planning
• Sap Erp
• Project Management
• Client Relations
• Account Management
• Coaching
• Business Strategy
• Business Development
• Financial Analysis
• Budgeting
• Market Planning
• Team Leadership
• Telecommunications
• Market Research
• Marketing Strategy
• Project Planning
• Kpi
• Sales
• Leadership
• Budgets
• Salesforce.com
• Risk Management