Iris Israel-Williams

Operations Manager @Allstate Agent - Catherine Grady Niemeyer

Fort Lauderdale, FL, US

I lead and mentor high-performing sales and service teams with an extreme focus on retention and delivering outstanding customer experiences. I coach and train both new and existing employees—through structured programs, regular feedback, and motivation to meet or exceed sales goals. I empower clients with clear insurance education and tailored solutions. I also manage my own insurance book and oversee operational efficiency, compliance, and training excellence. Later in my process, I recruit and onboard new talent to sustain team growth.